Bentgo gives eligible lunch boxes, food-storage items, bags, and gear a 30-day return and exchange period.
Thirty days to decide
Bentgo accepts an eligible no-reason return request made within 30 days after tracking confirms receipt. Returned merchandise should be in substantially the received condition and include parts, accessories, manuals, packaging where reasonably available, and proof of purchase.
Problems that are not a change of mind
When an item is damaged, defective, different from what was ordered, sent in error, or missing a part, the customer should promptly send the order number and useful photos or details. Bentgo pays the return cost and provides an appropriate refund, replacement, or exchange.
Processing the return
After Bentgo receives and inspects the item, the customer is told whether the refund is approved. Approved funds go to the original payment method. After issuance, a bank or card provider ordinarily takes 5–10 business days to display the credit.
Non-returnable change-of-mind items
Custom or personalized products, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive items are outside ordinary no-reason returns. This exception never reduces the customer’s remedy for damage, defect, incorrect shipment, or missing parts. Bentgo keeps this commitment consistent across the current product range.
Approved exchanges without a fee
Bentgo does not charge a restocking fee for an approved return or exchange. The prepaid method also means the customer does not pay approved return postage.
Order cancellation request
The customer may ask Bentgo to cancel before dispatch. The request should be made quickly because fulfilment can move fast and cannot always be interrupted. After shipment, the customer follows this return process.
How approved goods come back
For every approved no-reason return, Bentgo pays return shipping and provides a free prepaid label or an equivalent no-cost return method. Customers should wait for authorization and routing instructions before sending merchandise.
Swap an eligible item
Bentgo supports exchanges during the same 30-day period. Approval includes a prepaid return method. The requested replacement depends on available stock; if it is unavailable, Bentgo will offer another eligible remedy, including refund to the original payment method.
Refund service details
Merchant: Bentgo
Contact email: Support@Bgntgo.top
Telephone: (262) 700-0901
Physical address: 126 Caisson Cir, Fort Myer VA 22211, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/New_York time).
When contacting Bentgo about an order, include the order number so the team can locate the relevant record.